Feedback – A320 Satisfaction Survey

In order to improve the quality of our services on Airbus A320, please answer this short survey and let us know your comments.

When answers are “Average”, “Bad” or “Very Bad”, comments are mandatory.

Thank you for your help, your feedback will help us reaching the highest level of quality.

Magellan Aviation Services’ Team

Type of course

Starting date

Administration

Communication by administration staff (clarity, politeness, competence...) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Reactivity of the administration staff (availability, response time, efficiency…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Assistance regarding training sites positioning :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Facilities (accessibility, functionalities, comfort…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Before the course

Clarity about prerequisites information :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Explanations about the training schedule (duration, content, locations…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Provision of training materials (CBT, QRH, Manuals, etc…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Ground phase

Classroom (installation, space, layout…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Instructor punctuality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Instructor performance (speech, knowledge, use of personal experience…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Use of pedagogical tools by the instructor (screens, videos) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Briefing and debriefings quality (during Fixed Base Simulator) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Accommodation on site :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Handling phase (FFS)

Briefing and debriefings quality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Instructor punctuality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Instructor performance (speech, knowledge, use of personal experience…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Interaction with trainees (helpful, understanding, leadership) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Accommodation on site :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Examination phase

Briefing and debriefings quality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Examiner punctuality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Practical phase (Base Flight)

Instructor/Examiner punctuality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Plane availability punctuality :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Instructor/Examiner performance (speech, knowledge, use of personal experience…) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Interaction with trainees (helpful, understanding, leadership) :

Very Good	Good	Average	Bad	Very bad	Not Applicable

Accommodation on site :

Very Good	Good	Average	Bad	Very bad	Not Applicable